No Data No Fee Guarantee
No Recovery - No Fee Guarantee which ensures that you
will not be charged a "Recovery Fee" if no data is recovered from your
faulty / failed usb pen drive.
What does this mean?
It means that we will only charge a "Recovery Fee" IF
we successfully recover the information from the device that you are looking
to recover - subsequent to any recovery being made we email you a file list
of recoverable data for you to approve. Once this is done and you are happy
that your missing files and pictures are recovered we will arrange immediate
return of your data once the charges have been paid.
Our "Recovery Fees"
NB VAT is to be added to all our charges
Will I ever be charged upfront?
Yes - in some circumstances you will be. We only charge
upfront in two circumstances
Where a device has previously been to another data recovery company
or had software already run on the device.
Where your failed device is a SanDisk make. This is due to the fact
that certain SanDisk flash media have encryption placed on the
controller. In these cases we charge a upfront diagnostic payment of
It is exceedingly rare that parts are required for flash
device recovery (USB Memory Sticks and SD Cards). However, parts are
sometimes required, and we charge these at the costs price we incur.
Therefore you can be assured we make no profit on these, merely we pass the
cost of these on.
What happens if you only recover some files?
Occasionally a "partial recovery" is made form a failed
device. This is quite rare but in the event that not all data is recoverable
we will reduce our fee in line with what we feel is the completeness of the
recovery. For example if we recovered say 200 photo's from a failed SD card
from your recent holiday and you had actually lost 400 we would in
likelihood reduce the fee.
What if you recover data / images but they are not what I
If this is the case then there is nothing to pay and the
data that is recovered / recoverable is destroyed from our servers and the
device will be either destroyed at your request or we will return it to you
for a courier fee of £10+vat. (Please note all returned devices are returned
in a non repaired state.)